Shipping, Returns & Cancellations
At ST by Ayssa, every piece is handmade with care and attention to detail. Because many of our rosaries and devotional pieces are handcrafted and may be personalized, we want you to understand our policies before placing your order.
If you ever have a question about your order, please don't hesitate to reach out. We are always happy to help.
Shipping & Processing Time
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Ready-to-ship pieces are generally prepared and shipped within 1–3 business days.
Custom and personalized orders require additional time for design and creation. Please allow approximately 3–10 business days for production, depending on the complexity of the piece and availability of materials.
If you have a specific date you need your order by, please contact us before placing your order so we can confirm whether we can accommodate your timeline.
Shipping Method
Orders are shipped from Dallas, Texas using a tracked shipping service.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Please note that ST by Ayssa is not responsible for delays caused by the shipping carrier, weather, holidays, or circumstances beyond our control.
International Orders
International customers are responsible for any customs fees, duties, taxes, or additional charges imposed by their country.
These fees are not included in the purchase price or shipping cost.
Returns & Exchanges
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Because our pieces are handmade, and many are personalized specifically for each customer, custom and personalized orders are final sale and cannot be returned or exchanged.
For ready-to-ship, non-personalized pieces, we accept returns within 14 days of delivery, provided that:
The item is unused and in its original condition.
The item is returned in its original packaging.
The item has not been damaged, altered, worn, or modified.
The return is approved by ST by Ayssa before it is shipped back.
Customers are responsible for return shipping costs unless the item was received damaged or there was an error on our part.
Once the returned item is received and inspected, the approved refund will be issued to the original payment method.
Damaged or Incorrect Orders
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Your satisfaction is very important to us.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review the situation and work with you to find an appropriate solution.
Cancellations
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Ready-to-Ship Orders
Cancellation requests must be submitted as soon as possible.
If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation.
Once an order has been shipped, it can no longer be canceled.
Custom & Personalized Orders
Custom orders are created specifically for you and may involve purchasing special materials, designing your piece, and beginning the handmade production process.
For this reason, custom and personalized orders cannot be canceled once production has begun or materials have been purchased specifically for the order.
If you need to cancel a custom order, please contact us as soon as possible. We will let you know whether cancellation is still possible based on the stage of your order.
Small variations in gemstones, natural stones, shells, pearls, and other natural materials are part of what makes each piece unique.
Because your ST by Ayssa piece is handmade, it may have slight variations from photos or previous pieces. These differences are not considered defects—they are part of the beauty and individuality of a handmade creation.
We carefully inspect each piece before it leaves our hands.
Thank you for supporting handmade craftsmanship and allowing ST by Ayssa to be part of your faith journey.
With love & grace,
Spiritual Treasures by Ayssa
Devotion in Arte